Returns & Refund Policy

Your Miraco Studio purchases have a 14-days return policy:

We can only accept items returned to us within 14 days from the date your order was purchased. All items must be returned to us before a refund or replacement is issued.

To be eligible for a return, item must be in the same condition that you received it, unworn, with tags, and in its original packaging. 

Non-Refundable Items: 

1. Earrings for pierced ears are non-returnable. 

2. Final Sale items are not eligible for refund or exchange.

3. Any items that have been personalised to meet your requirements cannot be returned or refunded unless faulty.

4. Items without jewellery tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.

5. Items that were worn, or sent to you as Replacement/Exchange are not refundable.

How can I return an items:

To start a return, you can contact us at miracouk@gmail.com.

Items returned without authorization will not be accepted. 

We do recommend that you request a certificate of posting if you return goods.

Damages and issues:

Please inspect your order upon reception and contact us immediately with the image of defective and damaged item or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchange:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

When will I receive my refund: 

We will issue your refund as quickly as possible, normally within 7 working days of receipt of your return.

Once the refund has been processed, you will receive a refund notification email. Refund time depends on refund method and associated bank.

PayPal: 1-5 business days

Credit/Debit Card: 1-15 business days